Micromax Informatics has announced a 100-day replacement promise (on any hardware fault) for all its feature phones. Starting today, 100 Day Replacement Warranty is being made available for feature phones, where Micromax will replace failing feature phone with the same/equivalent model in the first 100 days from the date of activation of the device (which is a part of the 1 year total warranty period).
Currently, this promise is valid across 10 feature phone models- X1i, x706, x424, x740, x730, x904, x570, x512, x412, x726*.
Besides the one year warranty on products, some new initiatives include a 1 year screen replacement promise for Canvas2 and a Damage Protection Plan for Micromax Dual 5.
The turnaround time of Micromax has been exemplary in the past 8 months across segments with 68 per cent of customer service requirements being sorted on the same day itself; 90 per cent of customer service done within 7 days. With more than 1000 service centers across the country, Micromax works on regular trainings with around 800 front end engineers, stationed at the service centres.
Applicable for activated devices.
Eligible when device is under warranty.
If Software does not rectify the concern.
Eligible if device needs a hardware repair.
Replacement device will be of the same or equivalent model.